Terms & Conditions

These Terms & Conditions govern your use of the ZozoEats platform operated by Zozo Technology Limited. By creating an account or placing an order, you agree to these terms.

About ZozoEats

ZozoEats is an online marketplace that lets customers order food from independent restaurants and have it delivered by independent delivery partners. Restaurants are responsible for preparing food and for its quality, description and food‑safety/allergen information. Delivery partners are responsible for delivering orders.

Your account

• You must be at least 18 years old and provide accurate information.
• You are responsible for keeping your login details secure and for activity on your account.
• You must provide a correct delivery address, a valid contact phone number and, where needed, access for the driver to complete delivery.

Placing orders

• When you place an order you make an offer to purchase. The order is confirmed once the restaurant accepts it.
• Prices, menu items and availability are set by restaurants and may change. Restaurants have opening hours and may be unavailable.
• Each order is charged the item prices plus a delivery fee (based on distance), a customer platform/service fee, any small‑order fee, and any tip you choose. All applicable fees are shown before you pay.
• A delivery PIN (the last 4 digits of your phone number) may be required at handover to confirm delivery.

Payments

Payments are processed by Stripe. You can pay by card or, where offered, cash on delivery. You authorise us to charge your chosen payment method for the full order total. Saved cards are stored securely with Stripe.

Delivery

Delivery times and ETAs are estimates and not guaranteed. Risk in the food passes to you on delivery. If you are not available to receive your order or provide access, the order may be treated as delivered and no refund may be due.

Cancellations & refunds

Cancellations and refunds are governed by our Refund & Cancellation Policy, which forms part of these terms.

Allergens & food safety

Restaurants are responsible for the accuracy of menu, ingredient and allergen information. If you have an allergy or dietary requirement, please contact the restaurant or our support before ordering. ZozoEats does not prepare food.

Acceptable use

• Do not misuse the Service, submit fraudulent orders or chargebacks, or abuse staff, restaurants or drivers.
• Do not attempt to interfere with, reverse‑engineer or disrupt the Service.
• We may suspend or terminate accounts that breach these terms or applicable law.

Delivery partners & restaurants

Delivery partners and restaurants use the platform as independent contractors/partners under separate arrangements, including verification requirements, commission and payout terms. Commission is deducted from restaurant earnings as configured on the platform and shown in your earnings.

Liability

Nothing in these terms limits liability that cannot be limited by law (including for death or personal injury caused by negligence, or fraud). Otherwise, and to the extent permitted by law, our liability for any order is limited to the amount you paid for that order. ZozoEats acts as an intermediary and is not liable for the acts of independent restaurants or drivers beyond our role as the platform.

Your consumer rights

Nothing in these terms affects your statutory rights as a consumer under UK law, including the Consumer Rights Act 2015.

Governing law

These terms are governed by the laws of England and Wales, and disputes are subject to the courts of England and Wales.

Contact us

Zozo Technology Limited, Coventry, United Kingdom. Email: support@zozoeats.co.uk.